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Depot Operations Manager
2 months ago
We are seeking an experienced Depot Operations Manager to join our team at Apetito Limited. As a key member of our operations team, you will be responsible for the day-to-day running of our depot, ensuring we meet our financial and operational targets.
Key Responsibilities:- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
- Ensure adequate, cost-effective resource levels are in place
- Maintain stock levels to meet our customer demands
- Work with and support staff on a day-to-day basis to deliver profitability and service standards
- Ensure all behaviours are in line with apetito's Code of Conduct
- Maintain excellent operational standards throughout the Contract
- Adhere to all apetito procedures and deadlines
- Ensure all company vehicles are maintained as appropriate
- Be a key link between the teams onsite
- Deputise for the RSOM in their absence
- Maintain route optimisation processes included routing
- Responsible for delivery of retail standards within the depot
- Support the RSOM to deliver company and client business objectives
- Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
- Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance
- Demonstrable leadership and coaching/support provided to employees on a day-to-day basis to increase engagement and motivation
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
- Develop training structures to ensure growth within the depot
- Identify and manage training and development needs of staff
- Champion and oversee excellent service standards
- Ensure all processes are communicated and followed by all personnel
- Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
- Ensure all new literature is delivery by the team to customers
- Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate ie feedback from Leadership Conference
- Deliver all client and company administration and reporting requirements
- Abide by client, company and legislative policies and procedures ensuring consistent compliance
- Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards
- Champion Employee Forums - promote attendance/engagement by Employee Representatives
- Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions
- Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice
- Demonstrate a high standard of customer care
- Telephone skills: able to handle calls effectively and professionally
- Administration experience
- Proven experience in stock control
- Proven ability in managing and developing a team
- Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
- Able to understand and translate P&L accounts
- Experienced in prioritising workload
- Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above)
- Full driving licence
- Competitive salary - accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
We are an inclusive employer and welcome applications from diverse backgrounds. If you are passionate about delivering exceptional customer service and have the skills and experience we are looking for, please apply today.
