Operations Analyst
4 weeks ago
We're a financial wellbeing platform provider, working with employers to offer a valuable employee benefit. Our mission is to help employees better understand their finances, reduce debt, and save for the future.
Job DescriptionWe're seeking a Senior Client Operations Analyst to join our Business Operations Team. As a key member of the team, you'll be responsible for end-to-end client operational processes, ensuring seamless client setup, configuration, validation, and payment processes.
Key Responsibilities- Ownership of key operational processes, including employer setup, configuration, validations, and payment processes.
- Calculating KPI metrics and assisting the team in achieving these KPIs to drive business performance.
- Creating reports to monitor and drive client operations performance.
- Monitoring and controlling process performance, communicating results to stakeholders.
- Collaborating with cross-functional teams to deliver exceptional client outcomes.
- Investigating and communicating effectively any platform or process issues to ensure business continuity.
- Previous experience in Client Operations within the financial services sector.
- Excellent time management skills, with a track record of producing accurate reports from large data sets.
- Foundational knowledge of financial regulations and compliance.
- Excellent analytical and problem-solving skills, with the ability to identify trends using data.
- Competitive company bonus scheme.
- 25 days holiday, plus an extra day off on your birthday.
- Office-first policy, with up to a day a week working from home.
- Generous company benefits, including pension, life assurance, and an annual allowance for medical insurance.
- Enhanced policies, including company sick pay and peternity leave.
- Great career development opportunities in a fast-paced environment.
- Volunteer days as part of our CSR program.
We're proud to be an equal opportunities employer, celebrating diversity and committed to creating an inclusive work environment where all employees and applicants can flourish.
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