CCTV Maintenance Specialist
2 weeks ago
About the Role
We are seeking an experienced CCTV Maintenance Specialist to join our team at Johnson Controls.
Job Summary
The successful candidate will be responsible for maintaining strong relationships with our blue chip customers, performing maintenance and servicing of their CCTV and Access Control systems, and assisting with installation/commissioning work when required.
This role involves visiting customer sites, requiring excellent customer service skills and the ability to work independently as part of a team. The ideal candidate must be professional, tactful, and able to present a positive image of the Company.
Main Responsibilities
- Manage all paperwork related to customer interactions and system maintenance
- Ensure customer expectations are met by providing high-quality services and prompt issue resolution
- Effectively manage workload to meet deadlines and achieve business objectives
- Implement quality management processes to maintain high standards of work
- Meet or exceed attendance targets in line with client Service Level Agreements (SLAs)
- Foster teamwork and collaboration within the department
- Analyze and resolve complex technical issues efficiently
- Provide exceptional customer service, ensuring customer satisfaction and loyalty
- Maintain a thorough understanding of Company guidelines and standards
- Demonstrate a professional appearance and manner at all times, promoting a positive Company image
- Contribute to a healthy and safe working environment by adhering to Company health & safety guidelines
Requirements
To be successful in this role, you will need:
- At least two years' experience working in a similar role within the Security/CCTV/Access Control sector
- Strong analytical and diagnostic skills, with the ability to plan and prioritize tasks effectively
- Excellent communication and interpersonal skills, both written and verbal
- Experience with CCure, Genetec, VideoEdge, Milestone, and Avigilon systems is highly desirable
- A flexible approach to work, with the ability to work extra hours as required, including occasional out-of-hours/weekend callouts
- A commitment to delivering exceptional customer service and contributing to the success of the Company
Compensation
The estimated annual salary for this position is $65,000-$85,000, depending on experience and qualifications.
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