Environmental Ambassador

3 weeks ago


Truro, Cornwall, United Kingdom Verto Full time

About This Opportunity:

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you'll have the opportunity to make a real impact on our customers' lives and contribute to our mission of creating a more sustainable future.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner. You'll also collaborate with internal teams to ensure seamless customer experiences and maintain accurate records of customer interactions.

Key Responsibilities:

  • Provide proactive and reactive customer support through various communication channels
  • Develop and implement effective solutions to customer complaints and concerns
  • Collaborate with internal teams to improve customer experience and reduce resolution times
  • Contribute to the development of customer-centric policies and procedures

Requirements:

  • Degree in a related field (e.g., business, environmental studies, communications)
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Familiarity with CRM software and other customer service tools

What We Offer:

  • A competitive salary: £39,000 - £44,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, pension scheme, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment that encourages collaboration and innovation

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