Central London Retail Supervisor
4 weeks ago
Job Title: Central London Retail Supervisor
Salary: Up to £24,500 per annum, including a monthly bonus.
Job OverviewWe are seeking a highly organised and motivated individual to join our team as a Retail Supervisor in Central London. As a key member of the management team, you will be responsible for overseeing the daily operations of the shop floor, ensuring excellent customer service, and driving sales growth.
Key Responsibilities- Sales and Commerciality:
- To ensure all staff maintain high standards of product knowledge.
- To promote proactive customer service using best seller files and customer journey maps.
- Provide exceptional sales and after-sales service.
- Maintain up-to-date knowledge of cash systems, payment methods, refund policies, and discounts.
- Ensure end-of-day procedures are followed, including cashing up, banking, and bag checks.
- Support the management team in training staff to achieve high standards of customer service.
- Help induct new members of staff as outlined by the manager.
- Ensure staff is efficient with deliveries and stock systems.
- Provide support and encouragement for staff and feedback on training needs.
- Maintain awareness of daily, weekly, monthly, and yearly figures and budgets.
- Be conversant with weekly line reports and best sellers lists to utilise the shop floor effectively.
- Assist with general administration, including rotas, personnel records, absentee sheets, overtime sheets, and petty cash.
- Maintain control over company assets and assist with twice-yearly stock takes.
- Aid the management team with security matters.
- Maintain awareness of security among staff members.
- Heighten security awareness on the shop floor.
- Record unusual occurrences and take responsibility for store security, stock, and cash.
- Comply with the Company Health & Safety Policy at all times.
- Support the management team with health and safety issues and communicate potential problems.
- Ensure health and safety regulations are followed.
- Previous experience in a retail environment.
- Highly organised with the ability to adapt quickly to strategic change.
- A self-starter who takes the initiative.
- Motivated to achieve and exceed goals.
- Good communication skills.
- Excellent customer service skills.
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