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Senior Client Manager

2 months ago

Southport, Sefton, United Kingdom Public Practice Recruitment Ltd Full time
Job Title: Senior Client Manager

We are seeking a highly skilled and experienced Senior Client Manager to join our team in Southport. As a Senior Client Manager, you will be responsible for managing a varied portfolio of clients, overseeing workflow, deadlines, and budgets.

About the Role:
  • Manage a portfolio of clients, ensuring excellent service delivery and client satisfaction.
  • Plan and undertake assignments, striving to deliver service excellence and meet client expectations.
  • Track progress, including WIP and billing targets, to ensure timely completion of projects.
  • Lead a team of accountants, reviewing work, providing constructive mentorship, and motivating team members to achieve their best.
  • Owning responsibility of KPIs, including monthly billing forecasts and ensuring fee recovery rates are met.
  • Closely monitor deadlines and ensure compliance with all financial regulations.
  • Utilize computer software such as IRIS, Sage, Xero, and QuickBooks to manage client portfolios and ensure efficient service delivery.
  • Contribute to the firm's growth by retaining existing clients and building relationships with prospective clients.
  • Build trusted and long-lasting client relationships, proactively handling queries and concerns.
  • Review processes and implement more efficient ways of service delivery, setting an example to junior staff as a hands-on senior manager.
About Us:

We are a fast-growing, forward-thinking accountancy firm based in Southport, providing a full range of first-class financial services to clients across the UK.

We are proud of our expertise and empower our staff through continuous professional development, offering a clear path to progression for career-driven candidates.

What We Offer:
  • A competitive salary of £48,000 to £52,000 per annum.
  • A permanent, full-time role with flexible working arrangements around core hours.
  • 36 days holiday (inclusive of bank holidays and Christmas) and a buy and sell annual leave scheme.
  • A contributory company pension and employee assistance program.
  • Enhanced maternity, paternity, and shared parental pay, as well as life assurance 4x annual salary.
  • Paid volunteer time and a referral scheme.
  • A modern office environment with a supportive team.
Requirements:
  • ACA or ACCA qualified, with at least 5 years' demonstrable experience managing a client portfolio within practice.
  • Previous experience leading a team, including reviewing work and providing mentorship.
  • A sound commercial understanding, including forecasting and monitoring fee recovery.
  • A can-do attitude to problem-solving, excellent reporting skills, and the ability to oversee a team's workload effectively.
  • Good communication and advisory skills, as well as a full UK driving license.