Regional Service Delivery Manager

6 days ago


Leeds, Leeds, United Kingdom NHS Full time
About the Role

As a Regional Service Delivery Manager, you will play a critical role in supporting our sustainable scale within the core primary care market. You will lead the management and operational delivery of best-in-class service mobilisations, efficient utilisation of clinical resources, customer account management, and promote the work and services of Primary Care Physio across approximately 60 PCN services in the north.

This is a Monday to Friday role based from home, with occasional travel required. You will be responsible for building a collaborative working relationship with PCP's Regional Clinical Director, Lead FCPs, and other central function leads such as the Head of People, Head of Clinical Governance & Quality, Head of Recruitment, and Financial Controller.

You will have experience in project management, mobilising new services in a primary care setting, including experience of GP IT systems. You will also have an in-depth understanding and knowledge of the NHS landscape, including national direction/initiatives and commissioning structures e.g. CQC, PCN DES specification.

Key responsibilities include:

  • Organise and host mobilisation meetings, providing best in class support to PCN Clinical Directors, Business Managers, and Practice Managers to ensure new team members and services are embedded successfully.
  • Organise and lead regular service review meetings with PCN customers and stakeholders to review performance and delivery of services.
  • Ensure all PCN customers receive accurate service performance data monthly.
  • Locally accountable for the effective delivery of local primary care clinical operations and retaining services.
  • Report internally on contract performance and compliance as required.
  • Deliver on Primary Care Physio's key account management plan, ensuring customer accounts are documented and owned by the business.

We offer a competitive salary of £50,000 - £60,000 per annum, dependent on experience, and a range of benefits including flexible working, professional development opportunities, and a supportive team environment.



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