Assistant Guest Experience Manager

4 weeks ago


West Midlands Combined Authority, United Kingdom Exclusive Hotels Full time

We are seeking an exceptional Assistant Guest Services Manager to join our team at Exclusive Hotels. As a key member of our front-of-house team, you will be responsible for delivering an outstanding level of service to our guests, ensuring their stay with us is memorable and enjoyable.

Main Responsibilities
  • Work closely with the Guest Services Manager to deliver exceptional service to all guests
  • Engage with guests throughout their stay to create a warm and welcoming experience
  • Ensure every guest receives a personal and warm greeting from all front-of-house team members
  • Coordinate with Room Service, Housekeeping, and Reception to provide a seamless guest experience
  • Review guest profiles in advance of their stay to ensure any previous guest recovery points or requests are actioned
  • Recognize and celebrate special occasions for our guests
  • Maintain contact with guests pre-arrival and post-departure to ensure their needs are met
  • Protect revenue by resolving issues quickly and efficiently
  • Be present in the lobby during peak times to provide a warm welcome to our guests
The Ideal Candidate
  • Previous experience in a luxury hotel environment with high standards of guest service
  • Impeccable grooming standards and a natural desire to serve and exceed expectations
  • Strong problem-solving ability and a proactive stance to improve standards and service
  • High level of organization, effective communication skills, and IT literacy
  • Flexibility in attitude, approach, and working hours, including weekends and evenings
About Exclusive Hotels

We are a company that values our guests and our team members. We believe in creating a warm and welcoming environment for all our guests, and we are looking for someone who shares our values and passion for delivering exceptional service.



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