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Freight Forward Operations Specialist

1 month ago

WestonsuperMare, North Somerset, United Kingdom Headford Group Full time

Headford Group is seeking an experienced Freight Forward Operations Specialist to manage the logistics of shipments, including booking transport, arranging pick-ups, and liaising with carriers, suppliers, and customs authorities.

Key Responsibilities:
  • Freight Coordination: Oversee the movement of goods from origin to destination, ensuring timely and cost-effective delivery.
  • Documentation & Compliance: Prepare and verify all necessary documentation for international shipments, adhering to customs and regulatory requirements.
  • Customer Service: Communicate with customers regarding shipment status, track deliveries, and resolve any issues or delays in a timely manner.
  • Cost Management: Optimize shipping expenses to enhance profitability, while ensuring compliance with company policies.
  • Problem Resolution: Address and resolve any shipping or customs issues, collaborating with internal teams and external partners.
  • Collaboration: Work closely with internal teams to ensure smooth processes and enhance customer satisfaction.

As a key member of our logistics team, you will play a critical role in driving the success of our freight forwarding operations.