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Supervisor - Sales Floor Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Pandora AS Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Pandora A/S. As a key member of our sales floor team, you will be responsible for driving sales and profitability, while delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Drive Sales and Profitability
    • Monitor store sales figures and develop strategies to increase sales and profitability
    • Achieve and exceed individual and store sales targets by using effective selling skills and focusing on up-selling, UPT, ATV, and productivity
  • Customer Service and Support
    • Build the bond between our brand and our customers by answering queries, providing exemplary service, and adapting your approach depending on individuals' personalities and needs
    • Handle serious complaints that have been escalated and resolve issues in a timely and professional manner
  • Store Operations
    • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
    • Cashing up and reconciling the till systems
    • Assist the store management with administrative duties, including recruitment and conducting investigations and disciplinary hearings if required
    • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
    • Operating the till system, handling financial transactions, including returns and exchanges, and anything escalated by the wider team
  • Team Leadership
    • Lead and motivate a high-performing team of sales assistants to drive sales and excel in customer service
    • Develop and implement effective training programs to enhance team skills and knowledge
    Requirements
    • Experience
      • Prior experience with a leading brand and/or desirable consumer product retailing is preferred
    • Skills
      • Proven experience in driving sales and profitability in store
      • A passion for driving a culture of exemplary customer service
      • Strong communication skills to establish and coach a high-performing team
      • The ability to be adaptable and flexible to changing business needs
      • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
    • Personal Qualities
      • A well-presented appearance with a taste for desirable products and a passion for retail
      What We Offer
      • Competitive Compensation
        • A competitive hourly rate of pay
        • Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved)
      • Benefits
        • A generous annual jewelry uniform allowance that you can spend on jewelry to express yourself and your individuality
        • Access to our online benefits platform with plentiful retail, hospitality, and entertainment discounts
        • Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and lots more
      • Recognition and Rewards
        • Parties, incentives, and gifts throughout the year