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Experience Service Designer with User-Centred Approach

2 months ago

Leeds, Leeds, United Kingdom Financial Conduct Authority Full time
About the Role

We are seeking a skilled Experience Service Designer to join our team, bringing expertise in user-centred design and agile practices. This role will involve working with cross-functional teams to deliver high-quality services that meet users' needs.

Key Responsibilities
  • Collaborate with designers, developers, and stakeholders to understand user needs and develop service design solutions.
  • Apply user-centred design principles and methodologies to improve service experiences.
  • Develop journey maps, service blueprints, and other artefacts to communicate complex systems and opportunities to various audiences.
  • Support the growth of our design community of practice and contribute to the development of our design capabilities.
What You Will Get from the Role
  • The opportunity to work on impactful programmes that protect the integrity of the UK financial system and minimise harm to consumers of financial services.
  • A chance to shape and deliver excellence in service design practice within a vital national body.
  • A vibrant and positive community of practice where you can make a difference to the maturity of user-centredness.
Competitive Salary and Benefits

We offer a competitive salary range of £56,400 - £86,600 per annum, depending on location. Our benefits package includes 25 days holiday per year, private healthcare, a non-contributory pension, life assurance, and income protection. We also support hybrid working, allowing for up to 60% remote work.

About Us

The Financial Conduct Authority (FCA) regulates the conduct of 50,000 firms in the UK, ensuring that financial markets are honest, fair, and competitive. We aim to cultivate a culture of inclusion, respecting individual strengths, views, and experiences. We welcome applications from diverse candidates and offer flexible working arrangements, including part-time and job shares.