Head of Property Management Services

9 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time

We are seeking a talented Head of Property Management Services to join our team at CV-Library. As a key member of our property management function, you will be responsible for leading and mentoring a team of 5 Block Managers and Administrative staff. Your primary objective will be to manage a portfolio of residential and commercial blocks currently consisting of 1,000 units in 35 to 40 blocks, ensuring the highest standards of service are delivered to our clients. In this role, you will develop and implement strategic plans to enhance service delivery and operational efficiency. This includes building and maintaining strong relationships with clients and potential clients, conducting regular meetings (AGMs) and inspections to address concerns and ensure satisfaction, overseeing service charge budgets and ensuring accurate billing and collections, and staying updated on industry changes and implementing necessary adjustments in operations. The ideal candidate will have a minimum of 3 years experience in Block Management, an AIRPM / MIRPM qualification, strong knowledge of Block Management, regulations, and best practices, experience in managing a team, experience in managing a budget, exceptional communication and interpersonal skills, proficiency in property management software, and a passion for delivering excellent customer service to all clients while achieving the right results. Salary: £55,000 - £65,000 per annum basic salary, plus bonus of between 12% to 18% on all growth over the existing 1,000 units in the managed portfolio.



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