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Digital Support Specialist

2 months ago

Worthing, West Sussex, United Kingdom Vodafone Full time
About the Role

We are seeking a talented individual to join our Webchat team in our Vodafone Partner store. As a Customer Service Representative, you will be responsible for identifying customer needs and determining appropriate actions for resolution.

Key Responsibilities:

  • Deliver exceptional customer service through online conversations
  • Meet commercial KPIs within our partner stores
  • Contribute to increasing our digital presence

What We're Looking For

We need passionate team members who can help us deliver amazing customer service and sales each day. Ideal candidates will have a mature mindset, enthusiasm, energy, and drive.

Key Skills:

  • Commercial understanding and ability to identify potential opportunities
  • Strong communication skills

What's in it for You

This role offers a competitive salary, great incentives, and a bonus structure. You will work with a fun, diverse, and driven team who love what they do, and a leadership team who listen, support, and inspire you to be your best.

Regulatory Requirements

Vodafone UK is regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards.