E-Commerce Analyst

2 months ago

London, Greater London, United Kingdom INEOS Automotive Full time
About the Role

We are seeking an experienced E-Commerce Analyst to join our team at INEOS Automotive. As an E-Commerce Analyst, you will play a critical role in supporting the day-to-day operation of our e-commerce platform, ensuring its availability and functionality.

Key Responsibilities
  • Manage and operate the e-commerce systems landscape, ensuring platform availability and management of inbound work queues.
  • Act as the single point of contact in IT for e-commerce tickets, queries, and initial engagements.
  • Manage all inbound e-commerce support requirements, translating them into business requirements or resolutions for delivery on the required platform.
  • Work closely with e-commerce delivery supplier support teams on operational activities and resolution actions.
  • Build and manage relationships with stakeholders, ensuring all e-commerce deliverables are aligned to requirements and priorities.
  • Support the digital delivery team in overall change management and delivery projects, ensuring newly released functionality is understood and worked into operational plans.
  • Own and continuously enhance e-commerce operational service processes, supporting wider digital operations practices.
Requirements
  • Experience working with e-commerce solutions, utilizing an e-commerce engine with CMS frontend.
  • Experience managing a support ticket queue end-to-end and associated operational processes.
  • Experience working with OEM vehicle configurators and global payment gateway solutions desirable.
  • Ability to extrapolate core business requirements and define them with supplier support teams.
  • Ability to work well in a fast-paced, deadline-driven environment.
  • Strong Excel and PowerPoint skills.
  • Attention to detail and ability to quickly master complex requirements.
  • Experience working in a digital change delivery team.
  • Excellent time management and ability to prioritize workload.
  • Excellent interpersonal skills and ability to build long-term professional relationships at all levels.
Technical Skills
  • Agile and Waterfall methodologies: Scrum, Scaled Agile, Waterfall.
  • Support ticket management.
  • Knowledge of development methodologies and practices.
  • Testing strategy and management.
  • eCommerce experience and platform knowledge.
  • Tools: DevOps, Excel, Word, PowerPoint, Project, SharePoint, Teamwork.
  • SAP Commerce platform.
  • Azure infrastructure.

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