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Train Service Operations Manager

1 month ago

Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full time

About the Role

The Train Service Manager is responsible for ensuring the delivery of the GWR train service as per the timetable. This involves working with GWR colleagues and Network Rail to provide the best possible journey experience for customers.

Main Responsibilities

  • Contribute to the delivery of the timetable promise by using initiative and innovation to monitor live train running and prevent regulation of trains that would be detrimental to GWR business interests.
  • Make effective use of resources available to the business to deliver the train service that meets customer needs and expectations.
  • Maintain high-level contact with Network Rail and stations to influence train performance during disruptions.
  • Ensure relevant systems are updated promptly and proactively.
  • Implement contingency plans and service recovery plans during times of disruption.
  • Contribute to the daily company log, incorporating business issues, incidents, service monitoring, and regulation issues.

Requirements

  • Calm under pressure and able to react confidently in a rapidly changing environment.
  • Able to understand the impact of decisions in the medium to long term.
  • Able to influence and communicate across all levels.

About GWR

GWR is the proud custodian of Brunel's railway, one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over 100 million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all backgrounds to make it a great experience for customers. Together, we will revalue rail as a special way to travel – relaxing, fast, efficient, friendly, and fun.

Benefits

As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance programme.

We value our differences and maintain a zero-tolerance approach to prejudice towards colleagues, customers, and future talent. We celebrate diversity of thought, progressive ways of working, and seeing all colleagues grow and thrive.