Store Operations Manager

1 month ago


Kidderminster, Worcestershire, United Kingdom Stock N Lock Self Storage Full time

Job Summary

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Stock N Lock Self Storage Ltd. As a key member of our management team, you will be responsible for leading and managing a dedicated team of professionals to deliver exceptional customer service and drive business growth.

Main Responsibilities

  • Client Services: Meet and greet clients, understand their needs, and establish a good working relationship with them. Respond to client enquiries, emails, and phone calls in a timely manner, and maintain client accounts properly.
  • Sales: Lead the team in maximising occupancy and economic efficiency of the store, meeting sales targets, and driving ancillary sales. Develop and implement sales strategies to achieve business objectives.
  • People: Lead and motivate the store team through coaching and providing constructive feedback. Embody the company values and lead by example.
  • Business Strategy: Understand key performance indicators and support senior management in defining and achieving short- and long-term business goals.
  • Performance Management: Lead by example, challenge and motivate the team to beat sales targets, and develop performance improvement plans as needed.
  • Store Maintenance: Ensure the store is clean, secure, and well-maintained. Lead the team to exceed customer expectations through effective planning and time management.
  • General Administration: Ensure compliance with company policies, manage client records, and perform general administrative duties.

Requirements

  • A proven track record in management, with a minimum of 2 years of experience.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • A passion for customer service and a desire to drive business growth.
  • Competent MS Office user and ability to work with various software systems.

What We Offer

  • A competitive salary and bonus scheme.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • A range of benefits, including a company pension and 25% discount on packaging materials and room rental.


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