Customer Service Operations Specialist
2 days ago
About Us
">Unicard Limited is a forward-thinking community equipment services provider.
">About the Role
">We are seeking an experienced Customer Service Advisor to join our team as a Frontline Support Team Member. This is a full-time opportunity to work with us and make a difference in people's lives.
">Key Responsibilities
">The ideal candidate will be responsible for:
">- ">
- Managing inbound and outbound calls, ensuring timely responses and resolutions.">
- Booking delivery rounds for technicians and service engineers to ensure seamless operations.">
- Maintaining accurate and up-to-date client and delivery details.">
- Responding to emails, queries, and complaints within agreed timeframes.">
Requirements
">We are looking for someone with:
">- ">
- Some experience in a customer service role within a similar industry.">
- Proficiency in IT and Microsoft Office.">
- A strong communication and interpersonal skills.">
Benefits
">We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. Additionally, we provide 29 days holiday (moving to a max of 33 days), continued professional development, life assurance, cycle to work scheme, employee assistance program, access to Perkbox discount platform, free uniform, and free DBS check.
">Equality and Diversity
">We welcome applications from all sections of the community as an equal opportunities employer.
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