Business Operations Consultant

1 month ago

London, Greater London, United Kingdom Colt Technology Services Full time

Job Title: Business Operations Consultant

Job Summary: We are seeking a highly skilled Business Operations Consultant to join our team at Colt Technology Services. As a Business Operations Consultant, you will be responsible for providing operational performance data insights and analysis to support business process improvements and customer experience enhancements.

Key Responsibilities:

  • Recommend process/system changes based on data analytics
  • Communicate with stakeholders across operations to understand their requirements and provide data analysis accordingly
  • Provide data insights for different projects to enable informed decision-making
  • Deliver customer-specific reports and analysis for Ops SMT review meetings with customers
  • Automate daily reporting requirements through Business Objects and deliver on time with quality
  • Increase the proportion of tickets raised through Colt Online
  • Deliver customer segmentation within Network Operations

Requirements:

  • Individual contributor with expertise and hands-on experience in data science (AI/ML/Predictive Analysis/Gen AI), Python, SQL
  • Excellent knowledge of SQL (complex queries)
  • Excellent knowledge of Qlik Sense/Power BI
  • Good knowledge of VBA/VBS coding
  • Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts, etc.)
  • High level of aptitude/logical thinking
  • Ability to find automation opportunities
  • Data science (predictive modeling, machine learning)

Education: A bachelor's or master's degree in a quantitative or relevant field

About Colt: At Colt, we provide world-class network and voice connectivity across Europe, Asia, and North America's largest business hubs. We've been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry-leading net promoter score (NPS) to prove it.

What is it like working with us? As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work-life balance is important, and our people say it's one of the great advantages of working at Colt. Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

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