Senior Night Operations Coordinator

3 days ago


Glasgow, Glasgow City, United Kingdom Heeton UK Full time
Job Title: Senior Night Operations Coordinator

We are seeking an experienced Senior Night Operations Coordinator to join our Heeton UK team. This role is ideal for individuals who want to take their career to the next level and lead a team of Front Office professionals in delivering exceptional guest experiences.

About the Job

The successful candidate will be responsible for overseeing the night-hour supervision of the Front Office Team, ensuring that all team members are well-prepared and informed to deliver outstanding service to our guests. This includes managing the first impressions of our guests, completing nightly audits, and maximizing room occupancy at the best rates.

Key Responsibilities
  • Lead the Front Office Team during night hours to maintain high standards of service
  • Serve as a point of contact for regular and VIP guests, providing personalized attention and ensuring their needs are met
  • Conduct thorough Night Audits to ensure accuracy and completeness of reports
  • Maximize room occupancy by utilizing up-selling techniques and promoting hotel services effectively

This role requires excellent leadership and communication skills, with a strong focus on delivering results-oriented service. The estimated salary for this position is £45,000 - £60,000 per annum, depending on experience.



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