Taxation and Billing Operations Lead

3 days ago


London, Greater London, United Kingdom Newham Council Full time

Taxation and Billing Operations Lead

We are looking for a results-driven professional with experience in Council Tax Collection and Recovery to join our team as a Taxation and Billing Operations Lead. As a key member of our management structure, you will be responsible for overseeing a dedicated team, implementing best practices to enhance and improve our collections processes.

The Role:

  1. Develop and implement strategies to increase council tax collection rates and improve overall service performance.
  2. Lead and manage a high-performing team to ensure effective collection processes and customer service.
  3. Deliver performance to ensure key performance targets are achieved.
  4. Monitor and analyze data and trends to identify areas for improvement and implement appropriate action plans.
  5. Ensure compliance with relevant legislation and council policies while maintaining high standards of service delivery.

Benefits:

  • A competitive salary of £58,818 - £71,412 per annum.
  • An opportunity to work in a dynamic and supportive environment.
  • A comprehensive benefits package.


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