Assistant Manager

3 weeks ago


Islington, United Kingdom French Resources Limited Full time
Job Description

French Resources Limited is seeking a highly skilled and experienced Assistant Manager to join their team. As a key member of the management team, the successful candidate will be responsible for leading a team and ensuring the highest standards of customer service are maintained.

Key Responsibilities:
  • Manage the club area, including welcoming clients and ensuring the space is pristine.
  • Develop and implement customer service processes to meet the highest standards.
  • Develop and lead a team, providing coaching and mentoring to ensure excellent performance.
  • Manage performance, including recognizing staff attitude to work, grievances, and disciplinary actions with the support of the HR department.
  • Deputize for the Manager as necessary.
Requirements:
  • Fluent French and English, with strong communication skills both spoken and written.
  • Role model in customer service, with the ability to transfer knowledge to the team.
  • Previous experience as an Assistant Manager or Manager is highly desirable.
  • Previous management/supervision experience, ideally with recruitment, grievances, and disciplinary experience or good knowledge.
  • Previous experience in hospitality or catering industries with up-market clientele.
  • Ability to work in a multicultural environment and adapt to changing circumstances.
  • Excellent presentation and attention to detail.
  • Good understanding of food safety.
  • Ability to work shifts, including weekends and early starts.
Benefits:
  • Competitive salary of £36k per annum, including bonus.
  • Meal allowance and taxi allowance.

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