Insurance Claims Specialist

3 weeks ago


Chelmsford, Essex, United Kingdom Vermelo RPO Full time
Job Description:
As a Senior Technical Claims Handler at Vermelo RPO, you will be responsible for pro-actively handling motor claims with high value bodily injury reserves in excess of £500,000. This role requires strong technical knowledge of personal injury claims, including Discount Rate, Care Claims, and liability decision making. You will work closely with colleagues and business partners to develop and maintain effective relationships.

Key Responsibilities:
  • Manage claims caseload in accordance with Group philosophy, claims handling procedures, and service levels.
  • Control claim cost by achieving economical settlements through liability and quantum arguments and effective negotiation.
  • Maintain good file discipline and accurate reserves with an effective diary system.
  • Attend Trials and conferences with Counsel as necessary.
  • Adhere to and engage with Reinsurers and Large Loss procedures.
  • Acknowledge authority limits.
  • Develop and maintain effective relationships with colleagues and business partners.
  • Comply with regulatory requirements and 'treating customers fairly' principles.
  • Respond promptly and pro-actively to incoming telephone calls and correspondence.
  • Act as a technical referral point within the team and business.
  • Ensure GDPR, FCA, TCF, and other regulatory requirements are met.


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