Executive Vice President of Operations

2 months ago

Epsom, Surrey, United Kingdom Stonebridge Companies Full time

About the Role:

The Executive Vice President of Operations at Stonebridge Companies will oversee and enhance all operational aspects across the organization, ensuring they align with the company's core values and strategic objectives. This role demands visionary leadership to improve performance, drive efficiency, and foster innovation while cultivating a culture of excellence among team members.

Key Responsibilities:

  • Develop and implement strategic operational plans that align with the company's long-term goals and objectives.
  • Monitor and analyze key performance indicators (KPIs) to ensure operational excellence and continuous improvement across all properties.
  • Lead, mentor, and develop a high-performing operations team, ensuring consistent execution of company standards and best practices.
  • Oversee the creation and management of operational budgets, ensuring cost efficiency and maximizing profitability.
  • Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve guest satisfaction.
  • Establish and maintain strong relationships with vendors and suppliers, negotiating contracts and ensuring quality service delivery.
  • Ensure all operations comply with industry regulations, company policies, and safety standards, while proactively managing operational risks.
  • Collaborate with senior leadership, property managers, and other departments to align operational activities with overall business strategy.
  • Lead the integration and utilization of technology solutions to streamline operations and improve efficiency.
  • Develop and oversee crisis management protocols to ensure swift and effective responses to operational disruptions or emergencies.
  • Drive initiatives to enhance guest experience, ensuring that service levels exceed industry standards.
  • Foster a culture of continuous improvement, encouraging innovation and the adoption of best practices throughout the organization.

Requirements:

  • 10+ years of experience in hospitality operations, with a proven track record in senior leadership roles.
  • Extensive experience managing multi-property operations in the hotel industry, preferably with luxury and resort experience.
  • Strong background in budgeting, financial analysis, and P&L management.
  • Demonstrated experience in leading large, diverse teams and driving organizational change.
  • Experience with vendor management, contract negotiation, and operational logistics.
  • Bachelor's degree in business administration, Hospitality Management, or a related field. Master's degree in business administration (MBA) or a related field is preferred but not required.
  • Exceptional leadership and team management abilities.
  • Strong strategic thinking and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Proficiency in financial analysis and operational performance metrics.
  • Knowledge of industry regulations, safety standards, and compliance requirements.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Proficiency in technology and software tools related to operations management.

Work Environment:

  • Frequent travel to various properties within the portfolio.
  • Split time between property visits and office work.
  • Regular office work involving sitting, computer use, and attending meetings.
  • Occasional lifting and carrying of materials or equipment during on-site visits.

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