Customer Relations and Support Specialist
2 days ago
Job Summary: We are seeking a highly skilled Resident Care Coordinator to join our team at Ongo Recruitment Ltd. As a key member of our customer care team, you will be responsible for ensuring that residents receive high-quality support and care during major improvement works.
Main Responsibilities:
- Regular liaison with tenants prior, during, and upon completion of improvement or repair works.
- Deliver, collect, and record satisfaction surveys and assist in the construction of KPI data and reporting.
- Ensure all Customer Care policies and procedures are adhered to and documented.
- Continuous liaison with members of the property team and develop action plans with set targets.
Requirements:
- Highly experienced in working within a customer care environment.
- Good knowledge of IT systems and experience of working with computerised systems.
- Knowledge of the construction trade and understanding of customers' disabilities.
- Excellent negotiation skills and ability to host public meetings.
- Dedicated to the provision of a quality service and ability to manage and coach staff.
Benefits:
- Competitive salary £42,758.91 per annum.
- Enrolment on our Aviva pension scheme (9.5% employer contribution).
- 30 days holiday plus extra days off for Bank Holidays/Birthdays.
- Healthcare scheme and flexible/agile working options.
- Continual professional development and dedicated health and wellbeing programme.
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