Customer Relations and Support Specialist

2 days ago


Scunthorpe, United Kingdom Ongo Recruitment Ltd Full time

Job Summary: We are seeking a highly skilled Resident Care Coordinator to join our team at Ongo Recruitment Ltd. As a key member of our customer care team, you will be responsible for ensuring that residents receive high-quality support and care during major improvement works.

Main Responsibilities:

  • Regular liaison with tenants prior, during, and upon completion of improvement or repair works.
  • Deliver, collect, and record satisfaction surveys and assist in the construction of KPI data and reporting.
  • Ensure all Customer Care policies and procedures are adhered to and documented.
  • Continuous liaison with members of the property team and develop action plans with set targets.

Requirements:

  • Highly experienced in working within a customer care environment.
  • Good knowledge of IT systems and experience of working with computerised systems.
  • Knowledge of the construction trade and understanding of customers' disabilities.
  • Excellent negotiation skills and ability to host public meetings.
  • Dedicated to the provision of a quality service and ability to manage and coach staff.

Benefits:

  • Competitive salary £42,758.91 per annum.
  • Enrolment on our Aviva pension scheme (9.5% employer contribution).
  • 30 days holiday plus extra days off for Bank Holidays/Birthdays.
  • Healthcare scheme and flexible/agile working options.
  • Continual professional development and dedicated health and wellbeing programme.


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