Leisure Experience Manager

4 weeks ago


Watford, Hertfordshire, United Kingdom Flip Out Full time

Overview

Flip Out is a leading adventure park company that is passionate about creating unforgettable experiences. We are seeking a skilled and enthusiastic Leisure Experience Manager to join our park management team.

About the Role

This is an exciting opportunity to work in a fast-paced, high-pressure environment where you will be responsible for the day-to-day operational and commercial success of the park. Your primary focus will be on ensuring the health, safety, and wellbeing of our teams and guests.

Main Responsibilities

  • Operational Management
    • Follow the park's opening and closing operational directives and ensure adherence to all applicable health and safety standards.
    • Deliver accurate cash management summaries on a day-to-day basis.
  • Team Management
    • Manage the on-shift presentational standard of the park, addressing any issues and reporting recurrences to the Assistant General Manager and/or General Manager.
    • Support the AGM & GM in all HR-related matters, ensuring compliance with company policies and procedures.
  • Guest Experience
    • Manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.
    • Create a fun, energetic, and exciting park environment that exceeds guest expectations.

Requirements

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Previous leisure industry experience and supervisory/management skills are highly desirable.

Working Conditions

We offer a competitive hourly rate of £12.20, with opportunities for overtime and a generous park performance bonus scheme. Our benefits package includes access to a portal offering discounts and cashback, an employee assistance program, and recognition and incentives for top performers.

Equality, Diversity, and Inclusion

At Flip Out, we are committed to creating a diverse and inclusive workforce where everyone can thrive and have fun. We offer equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.


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