Retail Experience Manager
22 hours ago
Location: London, UK
We are seeking a skilled Retail Experience Manager to join our Retail Operations team in the Northern Europe region. Based at our UK Head Office in London, this role involves designing and delivering exceptional retail experiences that drive customer engagement and loyalty.
MŌDUM's Vision:
MŌDUM aims to create immersive retail experiences that bring our brand to life. Our vision emphasizes creativity, innovation, and a deep understanding of customer needs to deliver experiences that exceed expectations.
Key Responsibilities:
- Collaborate with the Retail Director to develop and implement retail strategies that drive customer engagement and loyalty.
- Design and deliver exceptional retail experiences, including in-store events, visual merchandising, and marketing campaigns.
- Work closely with the Buying team to ensure seamless product launches and promotions.
- Manage the events diary, ensuring all departments are informed of upcoming events.
- Develop and distribute client communication assets for in-store or event use.
- Partner with the Retail Director and Senior Operations Manager on budget proposals for events and manage quarterly and annual budgets.
- Represent MŌDUM at in-person events, assisting with setup and breakdown as necessary.
- Report monthly on activations to capture performance metrics against investment.
Skills and Requirements:
- Significant experience in retail operations, ideally with a focus on customer experience.
- Strong creative and problem-solving skills, with a proven ability to design and deliver innovative retail experiences.
- Excellent time management and organizational skills; proficient in Microsoft Office, particularly Word and Excel.
- Fluent in English; additional European languages are advantageous.
Estimated Salary: £50,000 - £65,000 per annum, depending on experience.
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