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Deployed Support Infrastructure Specialist
2 months ago
Job Overview:
GBA5 EntServ UK Limited is seeking a highly skilled and experienced On-site 3rd/4th Line Technical Engineer to join our team. As a key member of our Deployed Support organisation, you will play a critical role in providing direct support to the British Armed Forces in preparing future system administrators and maintainers for live roles in operational theatres.
Key Responsibilities:
- Provide on-site technical support to the DII(Land Deployed) training site infrastructure, resolving technical issues and escalating to dedicated 4th line support teams as necessary.
- Act as a local level 2 & 3 resolver, working closely with deployed communications staff of the British Armed Forces.
- Deliver 3rd & 4th line Support to Deployed Military Operations and exercises, including Desktop, Infrastructure & Application hosting Support, Server infrastructure support, and Network & Security support.
- Collaborate with resolver groups to provide remote support and resolve technical issues.
- Develop and maintain in-depth knowledge of Desktop Infrastructure & Application Support, including HP Radia software delivery tools, SQL Server Administration, SharePoint Implementation and administration, Data centre Virtualisation, VMWare, Windows Active Directory, GPO's & DNS, and Unix Server Infrastructure Management.
- Stay up-to-date with industry trends and best practices, and contribute to the development of technical documentation and knowledge base articles.
Requirements:
- SC clearance or willingness to undergo SC process.
- Self-motivated and determined individual with excellent problem-solving skills.
- Ability to work under pressure in a highly visible environment.
- Flexible work times to ensure timely resolution of technical issues.
- Ability to communicate effectively with internal and external customers.
- Willingness to learn and develop skills, with a strong desire to continuously improve technical knowledge and expertise.
- Good attention to detail and ability to maintain accurate records.
Desirable Qualifications:
- Previous Military/operational experience.
- Large scale infrastructure support experience.
- Experience of supporting complex, distributed software.
- At least 2 years Systems Administration experience in a distributed environment.
- MCSE qualified, or working towards this in a similar environment.
