Fragrance Specialist

1 day ago

Edinburgh, Edinburgh, United Kingdom Tom Ford Full time
Travel Retail - Tom Ford - Fragrance Specialist

Key Responsibilities and Standards

  1. Drive Sales Growth

• Achieve sales targets through effective product knowledge and customer engagement.

• Develop and maintain strong relationships with customers to increase loyalty and retention.

• Stay up-to-date with new product launches and promotions to maximize sales opportunities.

  1. Deliver Exceptional Customer Service

• Provide prompt, polite, and efficient service to all customers.

• Adhere to Tom Ford Beauty service standards at all times.

• Demonstrate product expertise and communicate effectively with customers.

  1. Personal Grooming and Presentation

• Maintain a high standard of personal grooming as required by Tom Ford Beauty.

• Wear the Tom Ford Beauty uniform and maintain it in a clean and professional condition.

• Adhere to Tom Ford Beauty male grooming guidelines.

  1. Teamwork and Collaboration

• Work effectively as part of a team to achieve sales targets and provide excellent customer service.

• Communicate information to colleagues and the Account Coordinator as needed.

• Maintain high standards of time-keeping to ensure team efficiency.

  1. Housekeeping and Administration

• Clean counters, tester stands, and displays regularly to maintain the Tom Ford Beauty brand image.

• Merchandise the counter according to brand guidelines.

• Adhere to brand hygiene standards and utilize selling/demonstration tools correctly.

  1. Additional Responsibilities

• Complete all administration accurately, legibly, and on time.

• Carry out any other duties as required to support the Counter/Business Manager, Account Coordinator, and/or the Company.

Requirements

• Previous retail industry/guest services experience is desirable (preferably within beauty).

• Ability to provide inspirational, authentic, and personalized customer service.

• Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.

• Previous experience with retail point-of-sale software is desirable.

• Ability to provide proof of right to live and work in the country if invited to attend for interview.

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