Network Infrastructure Specialist
18 hours ago
Rivers Casino Portsmouth seeks a skilled Network Infrastructure Specialist to join their team. The estimated salary for this position is $85,000 - $110,000 per year.
About the RoleThe successful candidate will be responsible for installing, configuring, testing, and maintaining operating systems, application software, and system management tools. Ensuring the highest levels of systems and infrastructure availability is paramount.
Key Responsibilities:
- Complete work requests as directed by IT Management regarding installation of systems, voice/data network connections, and coordinating work with users.
- Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections.
- Create and update all documentation relating to systems, network equipment, and user locations.
- Perform routine preventative maintenance for all hardware and software.
- Work closely with the specialist II and Technician Supervisor to resolve issues.
- Maintain a current understanding of all IT policies and guidelines regarding information security, including the Rivers Casino IT Acceptable Use Policy.
- Ensure security of data, network access, and backup systems. Knowledge of backup/storage technologies and disaster recovery is essential.
- Configuration and continuous administration of server and network equipment, including hardware and related software and servers.
- Provide support for servers, network, and the data center.
- Provide support for all user-facing systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate IT staff or service vendors, and communicating final resolution to clients and users.
- Analyze performance bottlenecks on network, systems, and the overall IT infrastructure. Make recommendations and implement approved recommendations.
- Identify trends in incidents and assist supervisors in root cause analysis and development of resolution or work temp fixes.
- Perform all duties in a manner that ensures the IT department will meet or exceed the measurable objectives for service level to clients/users and system availability.
- Attend all necessary meetings.
- Train/mentor IT Specialist I and II.
- Take lead on projects.
The ideal candidate will possess an Associate in applied science network management (Preferred) degree and have relevant experience in network support.
Certifications, Licenses, and/or Registrations:
Ability to obtain and maintain Gaming license as required by Virginia Lottery.
Knowledge, Skills, and Abilities:
- Network Support Experience
- Detail Oriented
- Good interpersonal skills
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