Banking Service Advisor

2 weeks ago


Manchester, United Kingdom Co-operative Bank plc Full time
About the Role
Co-operative Bank plc is seeking an accomplished Banking Service Advisor to join our team in a full-time capacity. This role presents an exceptional opportunity to work with a leading financial institution, offering a salary of £25,000 - £30,000 per annum.

The selected candidate will be based at our City Centre office, operating on a 35-hour workweek schedule that includes shift patterns from Monday to Friday 8am-7pm and Saturday-Sunday 9am-5pm. Benefits include 27 days of holiday time, increasing to 30 days with service, plus the ability to purchase extra days off. The company also provides chances for skill improvement accompanied by corresponding pay raises and a yearly bonus scheme tied to performance.

Main Duties
* Ensure seamless customer interactions, handling diverse system requests
* Resolve customer complaints promptly, using analytical thinking to enhance our customer experience
* Teach customers about secure banking methods, shielding them from cyber threats
* Familiarise yourself with industry regulations, adhering to established processes

Compensation Package
* Basic salary: £25,000 - £30,000 per year
* Paid holidays: 27 days rising to 30 days
* Ongoing training and development
* Annual performance-based reward
* Convenient city centre location

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