Financial Inclusion Specialist

4 weeks ago


St Helens, St. Helens, United Kingdom Citizens Advice St Helens Careers Full time

Job Summary:

We are seeking a skilled Financial Inclusion Specialist to join our team at Citizens Advice St Helens Careers. As a key member of our front-line response to the cost of living crisis, you will work in partnership with the Hope Centre to help local foodbank users, tackling fuel poverty, identifying unclaimed benefits, and supporting clients to find solutions to their problems.

Key Responsibilities:

  • Co-ordinate access to advice for allocated clients at higher risk of disengaging from advice services
  • Improve financial wellbeing by checking clients are in receipt of correct welfare benefits, identifying grant & trust fund applications, and advising on income maximisation options
  • Help clients prepare a household budget and support them in gathering financial information for appointments
  • Research and explore options and implications for clients

Requirements:

  • Strong understanding of welfare benefits and financial inclusion
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of local foodbank services and community resources

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment


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