Senior CRM Support Officer

4 days ago

Birkenhead, Wirral, United Kingdom Morgan Hunt Recruitment Full time
{"title": "Senior CRM Support Officer", "subtitle": "Drive User Adoption and Excellence", "content": "

We are seeking an experienced and dynamic Senior CRM Support Officer to join our team at Morgan Hunt Recruitment. This pivotal role is responsible for supporting the onboarding and ongoing user experience of our Microsoft Dynamics 365 CRM system.

The ideal candidate will demonstrate a strong ability to deliver high-quality user and application support, ensuring users across the organisation can maximise the system's functionality to meet their business needs.

Key Responsibilities:

  • Lead the onboarding and induction of new users to the Microsoft Dynamics 365 CRM system.
  • Provide expert first and second-line user support across multiple channels, including Microsoft Outlook, Viva Engage, and the IT ticket system, ensuring timely responses within agreed timeframes.
  • Facilitate one-on-one and small group meetings via Microsoft Teams to gather user feedback, identify system errors, and address user requirements.
  • Utilise system knowledge and diagnostic techniques to offer tailored advice and guidance, managing user expectations effectively.
  • Escalate system errors to the CRM and IT teams, or third-party developers as necessary.
  • Monitor and ensure the quality of user support across the CRM team, providing coaching and guidance where needed.
  • Line manage 2 support officers and mentor superusers across the organisation to ensure they are well-prepared and informed in their roles.
  • Lead the development and delivery of a comprehensive training programme for users, focusing on key CRM functionalities such as views, dynamic charts, and dashboards.
  • Develop and maintain high-quality user communications, using platforms like SharePoint and Microsoft Teams to keep stakeholders informed and engaged.
  • Drive positive change in user behaviour by managing user learning content and promoting best practice.
  • Collect and analyse user behaviour data, providing insights and reports to the CRM team and key stakeholders to influence system improvements and business decisions.
  • Contribute to the creation and review of team documentation, policies, and procedures to ensure consistent support across the organisation.

Requirements:

  • Proven experience in CRM support, particularly with Microsoft Dynamics 365.
  • Strong understanding of system training and user support, with excellent communication skills.
  • Ability to manage user queries efficiently across multiple platforms.
  • Experience in leading teams and mentoring colleagues.
  • Skilled in gathering and analysing user feedback to drive system improvements.
  • Strong communication skills both Written and Verbal

This is a fantastic opportunity to join a forward-thinking organisation and play a critical role in shaping their CRM user journey.

This is a permanent role, offering £27,000 per annum plus strong company benefits. Remote or Hybrid working with offices in Birmingham, Liverpool and Cardiff.

", "requirements": "
  • Proven experience in CRM support, particularly with Microsoft Dynamics 365.
  • Strong understanding of system training and user support, with excellent communication skills.
  • Ability to manage user queries efficiently across multiple platforms.
  • Experience in leading teams and mentoring colleagues.
  • Skilled in gathering and analysing user feedback to drive system improvements.
  • Strong communication skills both Written and Verbal
", "benefits": "

This is a permanent role, offering £27,000 per annum plus strong company benefits. Remote or Hybrid working with offices in Birmingham, Liverpool and Cardiff.

", "contact": "

Please feel free to apply.

", "company": "Morgan Hunt Recruitment"}

  • Senior CRM Support Officer

    5 days ago

    Birkenhead, Wirral, United Kingdom Morgan Hunt Recruitment Full time

    About the RoleWe are seeking an experienced and dynamic Senior CRM Support Officer to join our team at Morgan Hunt Recruitment. This pivotal role is responsible for supporting the onboarding and ongoing user experience of our Microsoft Dynamics 365 CRM system.Key ResponsibilitiesLead the onboarding and induction of new users to the Microsoft Dynamics 365 CRM...

  • Senior CRM Support Officer

    5 days ago

    Birkenhead, Wirral, United Kingdom Morgan Hunt Recruitment Full time

    About the RoleWe are seeking an experienced and dynamic Senior CRM Support Officer to join our team at Morgan Hunt Recruitment. This pivotal role is responsible for supporting the onboarding and ongoing user experience of our Microsoft Dynamics 365 CRM system.Key ResponsibilitiesLead the onboarding and induction of new users to the Microsoft Dynamics 365 CRM...

  • Administrative Support Professional

    3 days ago

    Birkenhead, Wirral, United Kingdom Talent Finder Jobs Full time £25,000

    Admin and Sales Support OpportunityWe are seeking a highly skilled Admin and Sales Support professional to join our team in Birkenhead. As a key member of our sales operations, you will provide essential administrative assistance to our Sales Manager and Directors.Key Responsibilities:Support the sales team by processing and following up on pricing requests...

  • Administrative Support Professional

    3 days ago

    Birkenhead, Wirral, United Kingdom Talent Finder Jobs Full time £25,000

    Admin and Sales Support OpportunityWe are seeking a highly skilled Admin and Sales Support professional to join our team in Birkenhead. As a key member of our sales operations, you will provide essential administrative assistance to our Sales Manager and Directors.Key Responsibilities:Support the sales team by processing and following up on pricing requests...

  • Administrative Support Officer

    2 weeks ago

    Birkenhead, Wirral, United Kingdom NHS Professionals Full time

    Job Title: Administrative Support OfficerLocation: NHS ProfessionalsHours: Monday – Friday 9am – 5pmWork Type: Temporary Key Responsibilities:Perform general administrative tasks, including filing, photocopying, and data entry.Utilize Cerner Millennium to manage patient records and perform check-in/check-out procedures.Provide exceptional customer...

  • Senior IT Support Specialist

    1 week ago

    Birkenhead, Wirral, United Kingdom VIQU Ltd Full time

    Job Summary: VIQU Ltd is seeking a highly skilled Senior IT Support Specialist to provide expert technical support and maintain a smooth and secure IT environment within our schools.Key Responsibilities:Provide efficient on-site IT support to staff and students.Maintain and troubleshoot hardware and software issues on computers, networks, and other IT...

  • Senior IT Support Specialist

    1 week ago

    Birkenhead, Wirral, United Kingdom VIQU Ltd Full time

    Job Summary: VIQU Ltd is seeking a highly skilled Senior IT Support Specialist to provide expert technical support and maintain a smooth and secure IT environment within our schools.Key Responsibilities:Provide efficient on-site IT support to staff and students.Maintain and troubleshoot hardware and software issues on computers, networks, and other IT...

  • Office Manager

    6 days ago

    Birkenhead, Wirral, United Kingdom Get Recruited (UK) Ltd Full time

    Job Title: Office ManagerJob Type: Full-timeCompany: Get Recruited (UK) LtdAbout the Role:We are seeking an experienced Office Manager to join our team at Get Recruited (UK) Ltd. As an Office Manager, you will be responsible for the day-to-day management of our office and operational tasks.Key Responsibilities:Reporting to the Directors, you will oversee the...

  • Office Manager

    6 days ago

    Birkenhead, Wirral, United Kingdom Get Recruited (UK) Ltd Full time

    Job Title: Office ManagerJob Type: Full-timeCompany: Get Recruited (UK) LtdAbout the Role:We are seeking an experienced Office Manager to join our team at Get Recruited (UK) Ltd. As an Office Manager, you will be responsible for the day-to-day management of our office and operational tasks.Key Responsibilities:Reporting to the Directors, you will oversee the...

  • Senior Support Professional

    5 days ago

    Birkenhead, Wirral, United Kingdom Achieve together Full time

    About Achieve TogetherWe're a dynamic organization dedicated to making a positive impact in our community. Our team of passionate professionals is committed to delivering exceptional support services that empower individuals to thrive.Job Title: Senior Support Worker (Practice Lead)Location: CH49Pay: £12.02 Per HourContract Type: Full-time, PermanentWe're...

  • Senior Support Professional

    5 days ago

    Birkenhead, Wirral, United Kingdom Achieve together Full time

    About Achieve TogetherWe're a dynamic organization dedicated to making a positive impact in our community. Our team of passionate professionals is committed to delivering exceptional support services that empower individuals to thrive.Job Title: Senior Support Worker (Practice Lead)Location: CH49Pay: £12.02 Per HourContract Type: Full-time, PermanentWe're...

  • Office Manager

    1 month ago

    Birkenhead, Wirral, United Kingdom Get-Recruited (UK) Ltd Full time

    OFFICE MANAGER / ACCOUNTS ASSISTANT BIRKENHEAD UP TO 40,000 + HYBRID + BENEFITSTHE COMPANY: We're exclusively partnering with a rapidly growing and highly reputable business who have an exciting opportunity for an experienced Office Manager to support the smooth running of the office, operations and accounts. Our client is a business that values their...

  • Administrative and Sales Support Professional

    6 days ago

    Birkenhead, Wirral, United Kingdom Talent Finder Full time

    About the RoleWe are seeking a highly organized and motivated Administrative and Sales Support Professional to join our team at Talent Finder. As a key member of our sales operations team, you will provide essential administrative assistance to our Sales Manager and Directors, supporting the sales process and ensuring seamless day-to-day operations.Key...

  • Administrative and Sales Support Professional

    6 days ago

    Birkenhead, Wirral, United Kingdom Talent Finder Full time

    About the RoleWe are seeking a highly organized and motivated Administrative and Sales Support Professional to join our team at Talent Finder. As a key member of our sales operations team, you will provide essential administrative assistance to our Sales Manager and Directors, supporting the sales process and ensuring seamless day-to-day operations.Key...

  • Administrative and Sales Support Specialist

    7 days ago

    Birkenhead, Wirral, United Kingdom Cameron Clarke Associates Full time

    About the RoleCameron Clarke Associates is seeking a highly organized and detail-oriented Administrative and Sales Support Specialist to join our team in Birkenhead. As a key member of our sales operations team, you will play a vital role in supporting our Sales Manager and Directors by providing essential administrative assistance.Key...

  • Administrative and Sales Support Specialist

    7 days ago

    Birkenhead, Wirral, United Kingdom Cameron Clarke Associates Full time

    About the RoleCameron Clarke Associates is seeking a highly organized and detail-oriented Administrative and Sales Support Specialist to join our team in Birkenhead. As a key member of our sales operations team, you will play a vital role in supporting our Sales Manager and Directors by providing essential administrative assistance.Key...

  • Corporate Tax Manager Chester and Wirral

    5 days ago

    Birkenhead, Wirral, United Kingdom Hays Senior Finance Full time

    About the RoleWe are working with a reputable independent firm with offices in Liverpool, Chester, and the Wirral who are searching for a Corporate Tax Advisory Manager to join their busy team. This firm has real career potential with a clear progression path for the right skilled corporate tax manager.Your New RoleYou will be working as a Corporate Tax...

  • Corporate Tax Manager Chester and Wirral

    4 days ago

    Birkenhead, Wirral, United Kingdom Hays Senior Finance Full time

    About the RoleWe are working with a reputable independent firm with offices in Liverpool, Chester, and the Wirral who are searching for a Corporate Tax Advisory Manager to join their busy team. This firm has real career potential with a clear progression path for the right skilled corporate tax manager.Your New RoleYou will be working as a Corporate Tax...

  • Office Manager

    2 weeks ago

    Birkenhead, Wirral, United Kingdom Get Recruited (UK) Ltd Full time

    Job Summary:We are seeking an experienced Office Manager to support the smooth running of our office, operations, and accounts. As a key member of our team, you will be responsible for the day-to-day management of the office and operational tasks.Key Responsibilities:Reporting to the Directors, you will oversee the day-to-day management of the office and...

  • Overnight Security and Support Officer

    4 weeks ago

    Birkenhead, Wirral, United Kingdom Riverside Full time

    Job Title : Overnight Security and Support Officer Contract Type : Permanent Salary : £24,627 per annum plus 10% Night Allowance. (Pro rata for part time hours) Working Hours : Part time role 28.5 hours per week. Working Pattern : Rota system 4 nights on and 4 nights off Role Overview As an Overnight Security and Support Officer, you will play...