Quality Assurance Coordinator

4 weeks ago


Elland, Calderdale, United Kingdom Marshalls PLC Full time
Company Overview

MARSHALLS PLC is a leading manufacturer and supplier of natural stone and hard landscaping products, serving the construction, home improvement and landscape markets.

Our Mission

We strive to deliver exceptional quality and service to our customers, while continuously improving our products and processes.

The Role

As a Technical Advisor, you will play a critical role in ensuring that every customer receives a world-class experience, whether it's through answering questions about our products or resolving any issues that arise.

Key Responsibilities
  • Manage customer inquiries, complaints, and claims in a timely and efficient manner
  • Provide clear and friendly advice to customers, helping them make informed decisions
  • Work closely with internal and external teams to resolve issues quickly and efficiently
  • Develop and maintain a high level of product knowledge, including Marshalls products
Requirements
  • Previous customer service experience in a customer interfacing environment
  • Experience handling and resolving customer complaints and claims
  • Excellent communication skills, both verbal and written
  • Tech savvy – including MS package: Outlook, Word, Excel, PowerPoint
  • A proactive approach with meticulous attention to detail
  • Self-motivated, with a confident, engaging, and positive attitude
  • Ability to prioritise tasks and produce accurate work under pressure
  • Strong customer focus and teamwork ability
What We Offer
  • Competitive salary of £35,000 - £40,000 per annum, depending on experience
  • Based at our Elland office with flexible working
  • Guaranteed Christmas holidays
  • 34 days per annum or the equivalent in hours (inclusive of bank holidays)
  • Health care cash plan – support with Dental, Optical, Prescription costs and many more
  • Enhanced Maternity, Paternity, and Adoption pay and leave
  • 5% employer matched pension scheme
  • Learning & Development opportunities
  • Cycle to work scheme
  • Employee discount on Marshalls and Marley products
  • Retailer discounts
  • Marshalls Wellbeing Centre – move, money & mind
  • Share purchase scheme
  • Life assurance


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