Telecommunications Specialist
3 days ago
Hott Source has an exciting new opening for a UC Engineer to join their team in supporting telecoms services for high-profile customers.
This position involves provisioning and supporting telecoms services, including VoIP, broadband, ethernet, and mobile, resolving tickets, assisting the project team onboarding customers, and remote support of users.
Key Responsibilities:
- Monitor and troubleshoot telecoms issues to ensure minimal downtime
- Provide technical support to end-users within the agreed service level
- Implement add, moves and changes on VoIP phone systems
- Troubleshoot broadband and ethernet connectivity issues
- End user mobile support encompassing mobile tariff changes and SIM swaps
Requirements:
- Proven experience in provisioning and supporting telecoms services, including VoIP, broadband, and mobile (Gamma Horizon, BT One Phone, Vodafone and O2)
- Experience configuring broadband routers (Technicolor and Draytek)
- Strong knowledge of telecoms infrastructure and equipment
- Excellent troubleshooting and problem-solving skills
Estimated Salary: £28,000 - £30,000
Benefits:
- Mature environment offering the support you need when you need it, with no micro-management
- Progression opportunities into IT Support team
- Paid IT Vendor Certifications
- Mental Health days
- Private Medical cover
- Regular team and company-wide events
- Store discounts, free cinema tickets, phone insurance etc.
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