Current jobs related to Application Management Services Analyst - Edinburgh, Edinburgh - NatWest
-
Service Desk Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeUnlock Your Potential as a Service Desk AnalystDate posted: Removed for your convenienceLocation: Edinburgh | United KingdomCompany: WorldlineAbout the RoleWe are seeking a highly motivated and organized Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients,...
-
Service Desk Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeUnlock Your Potential as a Service Desk AnalystDate posted: Removed for your convenienceLocation: Edinburgh | United KingdomCompany: WorldlineAbout the RoleWe are seeking a highly motivated and organized Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients,...
-
Service Desk Analyst
1 week ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at SIX Payment Services. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to inbound technical helpdesk tickets and answer inbound technical helpdesk calls within...
-
Service Desk Analyst
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeService Desk Analyst At Worldline, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll be responsible for providing top-notch customer service to our clients, resolving technical issues, and working collaboratively with our team to deliver exceptional results. Key Responsibilities Respond to...
-
Workforce Management Analyst
4 days ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are recruiting for a talented Workforce Management Analyst to join the EU Capacity Planning team at Amazon UK Services Ltd. The successful candidate will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.
-
Business Analyst
4 days ago
Edinburgh, Edinburgh, United Kingdom Allied & Clinical Healthcare Recruitment Full timeWe are seeking a Business Analyst - Application Support to join our team. In this role, you will be responsible for analyzing business needs and developing solutions to improve our application support.Key Responsibilities:Assess business needs and develop solutions to improve application supportAnalyze and resolve application issuesCollaborate with...
-
Financial Services Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Core-Asset Consulting Ltd Full timeJob Title: Stewardship and Sustainability AnalystCore-Asset Consulting Ltd is seeking a highly skilled Stewardship and Sustainability Analyst to join their research operations department in Edinburgh.Key Responsibilities:Analyzing company and portfolio level data to support clients with additional sustainability objectives.Liaising with the Investment...
-
Workforce Management Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical Workforce Management Analyst to join our EU Capacity Planning team. As a key member of the team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesProvide short-term planning and...
-
Workforce Management Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical Workforce Management Analyst to join our EU Capacity Planning team. As a key member of the team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesProvide short-term planning and...
-
Data Analyst
2 weeks ago
Edinburgh, Edinburgh, United Kingdom NCM Fund Services Ltd Full timeAbout the RoleWe are seeking a highly skilled Data Analyst to join our team at NCM Fund Services Ltd. As a Data Analyst, you will play a key role in designing and implementing data solutions that leverage existing technologies such as SharePoint, Power Apps, and Tableau.Key ResponsibilitiesDevelop and maintain data reporting capabilities for clients and...
-
Workforce Management Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical Workforce Management Analyst to join our EU Capacity Planning team. As a key member of the team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesProvide short-term planning and...
-
Workforce Management Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical Workforce Management Analyst to join our EU Capacity Planning team. As a key member of the team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesProvide short-term planning and...
-
Workforce Management Analyst
2 months ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical individual to join our EU Capacity Planning team as a Workforce Management Analyst. As a key member of our team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesDevelop and...
-
Workforce Management Analyst
2 months ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical individual to join our EU Capacity Planning team as a Workforce Management Analyst. As a key member of our team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesDevelop and...
-
Data Analyst
2 weeks ago
Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full timeJob Title: Adults Data AnalystWe are seeking a highly skilled Data Analyst to join our team in Edinburgh. As a Data Analyst, you will play a crucial role in designing and implementing data solutions that leverage existing technologies.Key Responsibilities:Design and develop data reporting capabilities for clients and investors using Tableau and other...
-
Risk Management Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom FNZ Group Full timeJob Title: Risk Management Analyst Job Summary: We are seeking a highly skilled Risk Management Analyst to join our Second Line Risk team at FNZ Group. As a Risk Management Analyst, you will play a critical role in delivering, coordinating, and continuously developing an effective Risk Management Framework that provides the tools to enable FNZ to identify,...
-
Risk Management Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom FNZ Group Full timeJob Title: Risk Management Analyst Job Summary: We are seeking a highly skilled Risk Management Analyst to join our Second Line Risk team at FNZ Group. As a Risk Management Analyst, you will play a critical role in delivering, coordinating, and continuously developing an effective Risk Management Framework that provides the tools to enable FNZ to identify,...
-
Workforce Management Analyst
2 months ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical individual to join our EU Capacity Planning team as a Workforce Management Analyst. As a key member of our team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesDevelop and...
-
Workforce Management Analyst
2 months ago
Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleWe are seeking a highly motivated and analytical individual to join our EU Capacity Planning team as a Workforce Management Analyst. As a key member of our team, you will be responsible for providing accurate and timely contact centre agent schedules across a large, complex multi-site, multi-channel estate.Key ResponsibilitiesDevelop and...
-
Operations Management Data Analyst
2 weeks ago
Edinburgh, Edinburgh, United Kingdom careers4a - Jobboard Full timeOperations Data Management AnalystWe are seeking an experienced Operations Data Management Analyst to join our Edinburgh team on a permanent basis.Key Responsibilities:Manage and maintain authorized asset data to ensure accuracy and completeness.Implement and maintain data governance practices to ensure data quality and integrity.Provide subject matter...
Application Management Services Analyst
2 months ago
We are seeking a highly skilled Application Management Services Analyst to join our team at NatWest.
- This role is at the heart of helping to transform the bank, connecting with our customers, delivering continuously, and learning and living our principles.
- You will provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability, or configuration management.
- The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills.
Key Responsibilities:
- Plan, develop, and undertake technical support for relevant platforms, activities, and processes.
- Support the central points of customer contact and first or second-level support using the incident management, change management, and request fulfillment processes.
- Provide efficient and effective support of Applications.
- Take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront.
- Act with pace when recovering service, and with thoroughness when considering risk to service.
- Build relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge.
Requirements:
- A strong customer focus in their work.
- A background in technical support.
- Excellent interpersonal and communication skills.
- A keen eye for detail in their work.
- SQL experience is an advantage, but not essential.
Desirable Skills:
- Experience in working in an application support role.
- Knowledge of one or more service management disciplines.
- Technical knowledge, including platform, technology, products, and domains.
- Knowledge of relevant industry-standard toolsets and processes to drive up customer service.
- Experience and knowledge of operational principles.
