Technical Support Specialist

1 day ago

Tunbridge Wells, Kent, United Kingdom Vermelo RPO Full time
Technical Support Role in Automotive Industry

Due to rapid growth, we are seeking a skilled Technical Support Specialist to join our team at Vermelo RPO, a leading provider of software and hardware solutions in the automotive industry.

In this role, you will play a vital part in delivering exceptional technical assistance to our customers, troubleshooting complex issues, and ensuring timely resolution to support their needs.

Key Responsibilities:
  • Provide technical assistance and support to customers via various communication channels.
  • Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices.
  • Escalate complex issues to the Technical Support Team Lead for further investigation and resolution.
  • Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system.
  • Collaborate with internal teams to address customer concerns and provide feedback on product performance.
  • Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study.
  • Participate in team meetings and training sessions to share knowledge and improve overall support efficiency.
Requirements:
  • Previous experience in a technical support role or customer service position is preferred.
  • Strong technical aptitude with the ability to quickly learn and understand complex systems and software.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Familiarity with ticketing systems and customer relationship management (CRM) software is a plus.
What We Offer:
  • A competitive salary of £28,000-£30,000, dependent on experience.
  • A Monday-to-Friday schedule with regular working hours.
  • A hybrid working model that balances flexibility and collaboration.
  • Free parking on site and a range of other benefits.

This role offers a genuine career opportunity for progression within our company. If you are a strategic thinker, relationship builder, and results-driven individual, please apply with your CV today.

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