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Application Support Specialist

1 month ago

BradfordonAvon, Wiltshire, United Kingdom CV Library Full time
Job Title: Application and Support Engineer

Are you a technical expert with a passion for delivering exceptional customer support? Do you have a strong background in robotics and software solutions? We're looking for an experienced Application and Support Engineer to join our team at CV Library.

Job Summary

We're seeking a highly skilled and motivated individual to provide technical support to our customers worldwide. As an Application and Support Engineer, you will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring the smooth operation and optimal performance of our robotic and software solutions.

Key Responsibilities
  • Provide technical support to customers via various channels, including installation, configuration, operation, and troubleshooting of our robotic systems.
  • Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions.
  • Travel globally to customer sites for on-site support and delivery of training, as required.
  • Conduct customer training sessions to enhance their understanding of robotic systems and maximize the utilization of our products.
  • Develop and maintain support materials, including documentation and knowledge management.
Requirements
  • Strong technical background in robotics and software solutions.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong documentation and knowledge management skills.
  • Ability to travel globally, as required.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.