Customer Service Representative

3 weeks ago


Dunfermline, Fife, United Kingdom Tesco Full time

About the role

Availability Window

  • Sun: 05:00 - 14:00
  • Mon: 10:00 - 18:00
  • Tue: 11:00 - 18:00
  • Fri: 13:00 - 22:00

We offer a competitive hourly rate starting from £12.02, increasing to £13.15 for stores within the M25, with additional payments based on location and skills.

We guarantee a minimum of 16 hours per week, with opportunities to work fewer hours (min. 12 hours) and still hear from us.

Our team will schedule your contracted hours within our specified availability windows, giving you 3 weeks' notice.

We support flexibility and understand that our colleagues' availability may not match exactly with our advertised times.

Our values

  • We put our customers at the heart of everything we do.
  • We're committed to serving our shoppers better every day.
  • We're passionate about delivering great service and making a difference.

Responsibilities

  • Know your customers and serve them with passion and pride.
  • Be knowledgeable about our products and services.
  • Work across the store in our service, picking, and replenishment areas.
  • Put our training into practice to work safely and effectively.
  • Make decisions that benefit our customers.
  • Take part in seasonal, community, and charity events.

What we offer

  • Holiday starting at 20 days plus a personal day (rising to 22 days after 12 months) and Bank holidays.
  • Flexible working from day one.
  • 10% off and 15% at payday weekends with your Colleague Clubcard.
  • Access to free wellbeing services and resources.
  • Life cover and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, including discounts and shares.


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