Workflow Operations Manager
3 weeks ago
Company Overview
Williams Lea, a leading provider of skilled business-critical support services, seeks an experienced Workflow Operations Manager to join their team.
The company operates in complex and highly regulated environments, delivering efficient business processes through innovation and expertise.
About the Role
This challenging opportunity involves ensuring a first-class service experience for clients, taking into account customer journeys and operational requirements.
Key responsibilities include managing requests, submissions, and workflows, as well as providing excellent client communication and support.
The successful candidate will work closely with regional teams, prioritizing daily tasks and escalating any issues that may arise.
The ideal candidate has extensive knowledge of Microsoft Office applications and is proficient in estimating DTP and minor graphics requests.
A strong understanding of customer service principles, effective communication skills, and the ability to work under pressure are essential for this role.
The salary package includes private medical insurance, life insurance, company pension, and other benefits.
We value diversity and promote equal opportunities, welcoming candidates from diverse backgrounds.
Salary
The estimated annual salary for this position is £43,700, reflecting the level of expertise and experience required.
This figure is based on market rates for similar roles in London, taking into account industry standards and location factors.
Required Skills and Qualifications
- Extensive knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
- Ability to estimate DTP and minor graphics requests
- Strong understanding of customer service principles
- Effective communication skills
- Ability to work under pressure
- Strong organisational skills
- Adaptable and flexible attitude
- Ability to work as part of a team, supporting colleagues in London and overseas
Benefits
As a valued member of our team, you can expect a comprehensive benefits package, including:
Private medical insurance
Life insurance
Company pension
Corporate eye care
Personal accident insurance
Company sick pay
Additional benefits, such as dental insurance, gym membership, and retail vouchers, are also available at a discounted rate.
About Us
At Williams Lea, we believe in fostering a culture of innovation and excellence, driven by our talented employees worldwide.
We strive to deliver exceptional results in complex environments, valuing diversity and promoting equal opportunities for all.
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