Retail Experience Specialist

3 weeks ago

Londonderry, United Kingdom ENGINEERINGUK Full time
Retail Advisor, 30 hrs 6M FTC

To succeed in this role, flexibility is essential. You may be required to work additional hours as needed, with plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main responsibility will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store's wider goals. You will be trained and empowered to deliver a unique customer experience by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.

You will be a key player in creating memorable moments for our customers and helping our store thrive.

Key Responsibilities
  • Become an expert in all things O2, promoting our products, services, and brand.
  • Consistently meet store targets by creating tailored recommendations and sharing our 'Why O2?' message.
  • Take ownership of your own performance and contribute to the overall success of O2.
  • Embrace opportunities for personal development with support from store leadership and O2 resources.
Training and Development

Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. You will be required to attend a 4-day induction within the first two weeks of your start date. We'll ensure you're well-prepared for success and able to serve our customers.

Requirements
  • Good active listening skills to understand customer needs and preferences;
  • Empathy to relate to customers and provide a personalised service;
  • Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;
  • Self-motivated to hit agreed sales targets.
What We Offer
  • Competitive hourly rate of £11.81, with the potential to earn more through our accreditation program.
  • 23 days' annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
  • An excellent pension scheme, matching up to 10%
  • Employee BUPA medical cover, health care plan and life assurance
  • A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.
Security Vetting Checks

Please be aware that all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment. These checks are essential to ensure our safety and integrity of our operations and will include background checks and other relevant security assessments.

  • Retail Customer Experience Specialist

    2 days ago

    Londonderry, United Kingdom BMRetail Full time

    About this Role: We're looking for a Part-time Customer Service Advisor to join our team at B&M Retail's Castle Street store in Strabane. This is a fantastic opportunity for someone who enjoys working in a fast-paced retail environment and is passionate about delivering exceptional customer service.The ideal candidate will have:Strong communication and...

  • Retail Experience Consultant

    1 day ago

    Londonderry, United Kingdom The Boots Company PLC Full time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our team as a Retail Experience Consultant. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.You will work in a fast-paced environment, working collaboratively with other team members to...

  • Retail Advisor

    7 days ago

    Londonderry, United Kingdom EE Retail Full time

    Working Hours: 12 Location: Londonderry Salary: £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you’re a...

  • Retail Advisor

    7 days ago

    Londonderry, United Kingdom EE Retail Full time

    Working Hours: 12 Location: Londonderry Salary: £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If you’re a...

  • Retail Advisor

    7 days ago

    Londonderry, United Kingdom EE Retail Full time

    Working Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If you’re...

  • Retail Advisor

    7 days ago

    Londonderry, United Kingdom EE Retail Full time

    Working Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If you’re...

  • Retail Advisor

    6 days ago

    Londonderry, United Kingdom EE Retail Full time

    Working Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If you’re...

  • Retail Support Specialist

    4 weeks ago

    Londonderry, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Retail Support Specialist to join our team at beBee Professionals in Derry. The ideal candidate will engage with customers, participate in all aspects of the operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...

  • Retail Merchandising Specialist

    4 weeks ago

    Londonderry, United Kingdom eXPD8 Full time

    We're seeking a skilled Retail Merchandising Specialist to join our team at eXPD8. As a key member of our field-based retail merchandising team, you'll work primarily within The Entertainer concession within Tesco, with opportunities to work across other categories.Your primary responsibilities will include ensuring fixtures are set up effectively, products...

  • Retail Sales Specialist

    4 weeks ago

    Londonderry, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Retail Sales Specialist to join our team at beBee Professionals in Derry, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...

  • Sales and Customer Experience Specialist

    1 month ago

    Londonderry, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is seeking a Sales and Customer Experience Specialist to join our retail team in Derry, United Kingdom. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and support the store's day-to-day...

  • Retail Sales Specialist

    3 days ago

    Londonderry, United Kingdom DFS Furniture Ltd Full time

    About the RoleWe are seeking an experienced Retail Sales Advisor to join our team as a Customer Experience Associate. In this role, you will be responsible for providing excellent customer service, guiding customers to find their desired home solutions, and promoting our products effectively.This is an exciting opportunity for individuals who are passionate...

  • Store Manager

    3 weeks ago

    Londonderry, United Kingdom Card Factory Full time

    **Store Leadership Opportunity**At Card Factory, we're looking for a talented Store Manager to lead our retail team. As a store manager, you'll be responsible for driving commercial growth, developing a team culture, and delivering exceptional customer experiences.Key Responsibilities:Coach and develop colleagues to achieve commercial growth and customer...

  • Customer Experience Specialist

    1 month ago

    Londonderry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and support to our customers in Derry, United Kingdom. Key responsibilities include handling customer inquiries, resolving issues, and maintaining accurate records.Key Responsibilities:Provide timely and effective responses to customer inquiries.Resolve...

  • Maintenance Painter Specialist

    4 days ago

    Londonderry, United Kingdom HAYS Specialist Recruitment Full time

    Job OverviewPursue a challenging opportunity as a Maintenance Painter Specialist with a well-established construction company. This role involves performing planned maintenance painting tasks, along with general painting and decorating duties.About the CompanyHAYS Specialist Recruitment Limited is a leading employment agency providing permanent recruitment...

  • Career Development Opportunity in Specialist Recruitment

    4 weeks ago

    Londonderry, United Kingdom HAYS Specialist Recruitment Full time

    About Hays Specialist RecruitmentHays Specialist Recruitment is a global leader in specialist recruitment and workforce solutions. With over 50 years of business success, we have built a reputation for delivering exceptional results and creating long-term partnerships with our clients and candidates.The OpportunityWe are seeking an ambitious sales-driven...

  • Customer Experience Ambassador

    1 week ago

    Londonderry, Co. Londonderry, United Kingdom DFS Furniture Ltd Full time

    We are seeking a highly skilled Customer Experience Ambassador to join our team at DFS Furniture Ltd. As a Retail Sales Advisor, you will be the face of our brand, providing exceptional customer service and ensuring that every customer has an unforgettable shopping experience.About UsDFS Furniture Ltd is the UK's leading sofa retail specialist, with a...

  • Commercial Contract Specialist

    4 days ago

    Londonderry, United Kingdom HAYS Specialist Recruitment Full time

    Company Overview:Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As a Quantity Surveyor, you will have the opportunity to work with a leading organization in the field of asset management.In this role, you will be responsible for ensuring the effective...

  • Customer Experience Specialist

    2 weeks ago

    Londonderry, Co. Londonderry, United Kingdom Virgin Media O2 Full time £12

    About the RoleWe are seeking a talented Retail Assistant to join our team at Virgin Media O2. As a key player in our stores, you will be responsible for delivering outstanding in-store performance and customer care, while working together with your team to meet our wider goals.Main ResponsibilitiesDeliver tailored recommendations to customers to improve...

  • Retail Advisor

    7 days ago

    Londonderry, Northern Ireland, BT47 6EQ, Londonderry, United Kingdom EE Retail Full time

    Working Hours: 12Location: LondonderrySalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If you’re a...