IT Assurance Manager
3 weeks ago
Company Overview
Bupa is a leading healthcare company that aims to make health happen by being brave, caring and responsible in everything we do.
We are committed to helping people live longer, healthier, happier lives and making a better world.
The role of Customer IT Assurance Manager is a key part of our Technology External Assurance (TEA) function, which plays a crucial role in ensuring the quality and security of our customer's IT systems.
Salary and Benefits
The estimated salary for this role is £75,000 - £90,000 per annum, depending on experience.
Additionally, you will receive a range of benefits including 25 days holiday, Bupa health insurance as a benefit in kind, an enhanced pension plan, life insurance, annual performance-based bonus, onsite gym or local discounts, and various other benefits and online discounts.
Job Responsibilities
- Execute and oversee the delivery of end-to-end customer IT assurance, aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries.
- Support Commercial and Tender teams with the IT component of Bupa's new business opportunities, including questionnaires, presentations and customer calls.
- Execute and oversee the end-to-end delivery of the IT components of customers' audits, including planning, scoping, preparation, documentation, delivery and follow-up.
- Review and negotiate customer contractual IT agreements and clauses to ensure that customers' expectations can be fully met and align to Bupa's services.
- Develop and maintain customer-based content to improve the ongoing operation and delivery of customer IT due diligence, including internal knowledge base, whitepapers and product sheets.
- Work with the Commercial, Technology and Legal functions to ensure appropriate clauses, controls and risk mitigations are in place to meet both customers' expectations and protect Bupa during contract negotiations, due diligence, and audits.
Requirements
- Senior professional experience with direct management responsibilities in either a Big 8 external practice, Internal Audit, or supplier/customer assurance function for a financially regulated/Fintech entity.
- Certified in relevant audit, risk and security certifications preferably with one of the following: ISO 27001, CISM, CISSP, etc.
- Strong information security/assurance, audit, compliance and risk knowledge, experience of IT risk and assurance frameworks, and control assurance assessments.
- Demonstrable experience in planning, executing and supervising activities/deliverables such as controls assessments or audits.
- Demonstrable experience in review and assessment of contractual or regulatory artifacts/documentation.
- Ability to continually prioritise and execute multiple activities at the same time with minimal supervision.
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