Cyber Security Product Service Manager
2 weeks ago
**Job Overview:**
We are seeking a highly skilled Cyber Security Product Service Manager to join our dynamic team. This role offers the opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future.
The successful candidate will have the chance to influence the global RegTech and FinTech revolutions driving the digital economy. Our company is committed to being a leader in this space, offering our employees the opportunity to shape the future of technology regulation.
We offer a competitive flexible benefits scheme, generous pensions contributions, and support hybrid working. Our commitment to diversity and inclusion ensures a respectful and supportive work environment for all.
Key Responsibilities:
- Deliver stable and high-quality day-to-day Cyber Security services through 3rd party suppliers.
- Manage day-to-day relationships with relevant suppliers to ensure service management processes are delivered to contractual service levels.
- Monitor and quality assure 3rd party delivery of service management processes.
- Identify, recommend change and initiate actions required to maintain or improve levels of service.
- Manage acceptance of changes to supplier services effectively.
- Identify and manage the mitigation of service risks for Technology - Cyber Security.
Requirements:
- Proven experience in providing SIAM service management within a complex Operating Model.
- Evidence of managing suppliers to commercial framework agreements, ensuring value for money.
- Experience working to Project Management methodology and/or Agile DevOps.
- Expert in SIAM Service Management frameworks, procedures, processes and technologies (i.e. SNOW) with ITIL V3 certification (Intermediate - Service Operations), ITIL V3 Service Lifecycle Management / Expert certification.
- Significant experience of service management disciplines within the development life cycle and in-service delivery life cycle.
- Excellent communicator, able to convey technical information to non-technical stakeholders at all levels of the organisation.
What We Offer:
- A competitive salary of £60,000 - £75,000 per annum.
- A comprehensive flexible benefits scheme, including pension contributions.
- Support for hybrid working arrangements.
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