Visitor Engagement Team Leader

2 weeks ago

London, Greater London, United Kingdom The Church of England Full time
Job Description

We are seeking a highly skilled and experienced Visitor Engagement Team Leader to join our team at St Paul's Cathedral. The successful candidate will be responsible for leading a team of Visitor Experience Assistants in delivering exceptional customer service and ensuring a warm welcome to all visitors.

Key Responsibilities
  • Operational Responsibilities: Ensure that the VEA team provides a warm welcome to all visitors, assist visitors during their visit, and support VEA team members with any issues or complaints.
  • Leading the Team: Take a lead role in the recruitment of new VEA team members, ensure they have a full induction and completed training, and lead a team of VEAs to deliver high standards of presentation and customer service.
Person Specification
  • A passion for visitor engagement and excellent customer experience.
  • Experience within a heritage, public engagement, or visitor attraction.
  • Experience of coaching and training junior staff, addressing performance and conduct issues, and producing, changing, and coordinating rosters.
  • Excellent communication, problem-solving, and IT skills, with a commitment to high standards of presentation and a good team worker.

The ideal candidate will be in sympathy with and support the Christian aims and mission of St Paul's Cathedral. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.

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