Fitness Experience Host

1 month ago

Liverpool, Liverpool, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a dynamic and ambitious company that values passion, knowledge, and service. Our team is driven to deliver exceptional experiences for our customers, and we're looking for a talented individual to join our team as a Membership Experience Host.

Main Responsibilities

  • Maximize every member and guest's experience in our club.
  • Support the sales and retention of memberships through excellent customer service.
  • Contribute to the cleaning and hygiene standards of the club as and when required.
  • Be a competent key holder of the club, covering shifts as and when required.
  • Have a good understanding of the membership software system.
  • Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
  • Support the Fitness Manager with Gym Floor.
  • Ensure that you have experienced the products and services on offer.
  • Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
  • Drive the secondary, spend KPI targets.
  • Competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Requirements

  • Be of an outgoing personality, with a positive mindset.
  • Be competent with all administrative duties.
  • Be driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Be willing and able to participate in learning and development opportunities, to progress both your competencies and career.
  • Be able to drop into operational key holder duties as and when the business requires.
  • Be passionate about fitness, administration and customer service.
  • Be flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
  • Be target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

Frasers Group is a company that values its people and offers a range of benefits and opportunities for growth and development. If you're a motivated and ambitious individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you.

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