Customer Service Ambassador
16 hours ago
At Tesco, we're committed to delivering exceptional customer service and experiences that leave a lasting impression. As a Customer Service Ambassador in our Egham Superstore, you'll play a vital role in helping us achieve this goal.
We're looking for someone who is passionate about delivering great service, greeting customers with a smile, and serving them with pride. You'll be the face of our store, building strong relationships with customers and colleagues alike.
We offer a competitive salary of £12.02 per hour, rising to £13.15 for stores within the M25, as well as additional payments depending on location and skills. We also offer a minimum of 16 guaranteed hours each week, with opportunities for flexible working arrangements.
As a Customer Service Ambassador, your responsibilities will include:
- Providing exceptional customer service, addressing queries and resolving issues promptly and efficiently;
- Becoming knowledgeable about our products and services, offering expert advice and recommendations to customers;
- Working across the store in our service, picking and replenishment areas, where required;
- Putting into practice the training you receive, ensuring a safe and effective working environment for all;
- Making decisions that are right for customers, delivering routines in store that meet their needs at the right time;
- Taking part in seasonal, community, and charity events, creating a welcoming atmosphere for all;
- Being knowledgeable about your store's performance, understanding your part and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit;
- Handling products with care, maintaining quality, and ensuring they reach customers in the best condition;
- Being yourself, living our values, making everyone feel welcome, and always following our policies;
In return for your hard work and dedication, you'll enjoy a range of benefits, including:
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays);
- Request flexible working from day one;
- 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard, with an additional card to share with family outside your home;
- Access to free wellbeing services, with a range of resources to support your mind, body, and life;
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%;
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes;
- Uniform provided and policies to support you for all of life's moments, big and small;
- Access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds.
We're proud to be an inclusive employer, offering equal opportunities to all. If you're passionate about delivering great service and want to be part of a dynamic team, we'd love to hear from you.
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