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Field Service Technician

1 month ago

York, York City, United Kingdom Routeware, Inc Full time

Job Summary

The Field Service Technician will be responsible for installing computer systems in heavy-duty vehicles, troubleshooting and resolving installation issues, and providing technical assistance to the technical support team.

Key Responsibilities

  • Installation of computer and hardware components on large commercial trucks.
  • Troubleshoot and resolve installation issues in a timely and professional manner.
  • Provide technical assistance to the technical Support Team.
  • Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
  • Process return material authorizations (RMAs).
  • Efficient administration of work, both internally and externally (paperwork and record keeping).
  • Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.

Requirements

  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred.
  • Solid track record of high-quality electronics installations.
  • A high degree of personal motivation, initiative, and flexibility.
  • Experience with troubleshooting computer hardware and software.
  • Proven ability to work well with a team.
  • Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

About Routeware

Routeware is a leading provider of SAAS software solutions, integrated technologies, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs.

Benefits

  • Flexible working hours
  • Sick pay
  • On-site parking
  • Company pension