Investigator II Role

7 days ago


Dundee, Dundee City, United Kingdom CV-Library Full time
Job Overview

We are looking for a skilled Product Support Investigator to join our team. As a Product Support Investigator II, you will be responsible for investigating and resolving product-related complaints. Your primary responsibilities will include logging and assessing alleged product deficiencies, taking ownership of your workload, and contributing to continuous improvement initiatives.

To succeed in this role, you will need to have a strong understanding of complaint management processes, including complaint logging and investigation of IVD Product Deficiencies per ISO 13485:2016. You should also have experience working with complaint management software, Root Cause Analysis (RCA) tools, and Enterprise Resource Planning Systems (ERP).

A competitive salary range of £35,000 - £45,000 per annum is available for this position. We encourage applicants who are motivated, organized, and able to work independently to apply.



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