Banqueting and Events Team Leader

2 months ago


Manchester, United Kingdom Redefined Ltd Full time
Job Title: Banqueting and Events Team Leader

At Redefined Ltd, we are seeking a highly skilled and experienced Banqueting and Events Team Leader to join our team at Grosvenor Casino, Didsbury.

Key Responsibilities:
  • Lead the Food and Beverage Team: Enthusiastically lead the Food and Beverage Team as and when required, ensuring that all departments are adequately resourced within required budgets.
  • Team Development: Assist in the training and induction of new team members, and support the development of existing team members through training and coaching.
  • Performance Monitoring: Support the Food and Beverage Manager by reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, escalating any concerns to the Management Team.
  • Business Development: Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.
  • Customer Service: To be customer obsessed, carrying out your duties to ensure that all customers have an exceptional level of service provided, a value for money experience and want to return to the Casino.
  • Stock Management: Ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
  • Regulatory Compliance: Support the Food and Beverage Manager to ensure compliance with all relevant legislation e.g. Licensing, Weights and Measures etc., escalating any concerns to the Management Team.
Requirements:
  • Passion for Customer Service: Passion to deliver exceptional Customer Service.
  • Food and Beverage Knowledge: Working knowledge of food and beverages within a similar environment.
  • Leadership Experience: Experience of leading a team.
  • Company Training: Knowledge of Company training (Service That Sells, Perfect Serve etc.).

We are looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to success. If you have a passion for the leisure and food and beverage industry and are looking for a challenging and rewarding role, please apply today.


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