Medical Receptionist

2 weeks ago


Exeter, Devon, United Kingdom Pinhoe & Broadclyst Medical Practice Full time
Job Summary

The Patient Services Administrator plays a vital role in ensuring an effective and welcoming reception service is provided to all patients and visitors to Pinhoe & Broadclyst Medical Practice.

Key Responsibilities
  • Receive patients at the front desk in a friendly and professional manner, recording their arrival on our EMIS-Web system and ensuring they understand appointment arrangements.
  • Explain Practice arrangements to new patients and those seeking temporary cover, providing clear and concise information.
  • Deal with telephone enquiries, take and forward messages, both accurately and promptly, and action repeat/acute prescription requests in accordance with the Practice's procedures and published service standards.
  • Advise patients of relevant charges for private services and enter patient information onto our EMIS-Web computer system as required.
  • Carry out other general administrative duties, including opening post and scanning letters and documents, sending faxes, completing forms, retrieving and filing medical records, and photocopying.
  • Generally assist in the smooth running of the reception area and undertake any other additional duties as requested by the Patient Services Administrators Team Lead or the Practice Manager.
Working Hours

This part-time role involves working one Saturday 9am-5pm per quarter (three monthly). We require applicants to be able to work these shifts.

Please note that this job description is a summary of the main responsibilities of the role. The successful candidate will be required to work in a fast-paced environment and be flexible in their approach to meet the needs of the Practice.


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