Head of Service Operations

1 week ago


Rotherham, Rotherham, United Kingdom VIQU Energy Limited Full time
Job Description:

As a Director of Customer Experience at VICU Energy Limited, you will be responsible for managing the end-to-end service delivery process, ensuring compliance with SLAs and quality standards.

Key Responsibilities:
  • Manage the service delivery process, including owning Problem Management and its implications for services.
  • Develop and implement service delivery strategies that align with business objectives and enhance customer satisfaction.
  • Collaborate with cross-functional teams to resolve service issues and drive continuous improvement initiatives.
What We Offer:

We offer a competitive salary of up to £70,000 per annum, plus additional benefits package. Opportunities for professional development and career progression are also available.



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